Refresh your DNS by restarting your equipment
If your website or domain name has moved between hosting companies, or it has changed servers, or it had new name servers then it can sometimes take time for the changes to reach your computer (about 48 hours usually) You can speed this up by using the following procedure…
- Shut down your PC
- Turn your broadband router off and on
- Turn your PC on
Check Global DNS
If your site is still not working correctly use a third party website to check that your domain name is being resolved properly.
- visit https://intodns.com/
- enter your domain name
- At the end of the report there should be two green ticks as part of the WWW section at the bottom of the page
- If you cannot see two green ticks for your domain name then please call us on 01206 790067 so that we can investigate what is causing the issue
- If there are two green ticks and you cannot see your website you can gain access to your website by checking and editing your local hosts file. Make a note of the IP number in the box which says WWW A record – it’s the numbers and dots between the two square brackets, for example: 111.222.333.333
Editing the local hosts file (not reccomneded)
If your website is still not working or the wrong version of the website appears you might need to check your local hosts file. On windows 10…
- Right click on the notepad icon and select run as administrator.
- Click File, Open, C:\Windows\System32\drivers\etc\hosts
- If there are no lines containing your domain name you should to wait a few hours and then try restarting your equipment again as described at the top of this page
- If you don’t want to wait, make sure there is a line or two with the correct IP number. The line(s) start with the IP number you made a note of above at the beginning, then a space and then your domain name
111.222.333.444 yourdomain.co.uk
111.222.333.444 www.yourdomain.co.uk - Click File, Save
- Close the window
To check and edit your local hosts file on a Macintosh PC…
- Open Terminal (Applications, Utilities, Terminal)
- type sudo nano /etc/hosts
- If there are no lines containing your domain name you should to wait a few hours and then try restarting your equipment again as described at the top of this page
If you don’t want to wait, make sure there is a line or two with the correct IP number. The line(s) start with the IP number you made a note of above at the beginning, then a space and then your domain name
111.222.333.444 yourdomain.co.uk
111.222.333.444 www.yourdomain.co.uk - control + o to save and then control and x to exit
- type sudo killall -HUP mDNSResponder
- type exit